They are always prompt with there response times or availability for issues my clients experience as well which makes me feel comfortable leaving any issue or concern without delay of resolution within their scope timeframes available. I would highly recommend contacting JTH Tech they provide professional service at reasonable rates but very reliable customer care services from start till finish, no job too small! The problem solving process was quite simple compared to other companies who were much more complicated than necessary; nothing yet! I like how easy it is for my clients to access their files at any time of day or night. It is also very secure and has all the features I could ask for. There are some things about this program I dislike, but they aren't big problems. I would recommend this product to anyone looking for a great way to share files with ease. This program makes it easy to share documents with clients and customers.