The pillow was well packed on arrival. All I had to do was open the bag and take it out, unroll it and then remove the plastic. I let it air out for a few minutes and then just ripped it down the middle and then at the seams. Then I leave it for a few hours. It swelled perfectly, there were no lumps. I then removed the outer bamboo cover and placed the waterproof cover over the inner cover of the pillow. I replaced the outer cover and put the pillowcase over it as is. I did not remove the filling. I also didn't notice any smelly gases coming out of the pillow. I always sleep on my side so this review is for those who sleep. I thought I'd try the original filling level the first evening and see how it went. My neck twists pretty easily, so I was a bit nervous about it. I was very surprised to wake up today with no pain or stiffness! I'll say yes, it's memory foam, and yes, I've drowned in it more than I would in a non-memory foam pillow. But I didn't bother too much with it because we don't offer side sleepers the perfect neck support. I enjoyed not waking up because I had to adjust my usual 2 flattened old non-MF pillows for a change. This is a heavy pillow so I do not recommend letting children struggle with it. And I have no idea how well the foam on this pillow will hold up over time. The inner and outer zippered pockets appear to be well made. But I have to say. I'm glad I bought this pillow. It was a very comfortable 1st night sleep on it.
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