I like that it's easy to use, and you don't need to be an IT expert to manage your data. It can get confusing at times, but once you figure out how to navigate around it, you'll be fine. I also love that the customer support is amazing! They are always willing to help you with any questions or concerns you have. There really isn't anything that I dislike about this product. If you're looking for something simple and easy to use, then this is the solution for you. We've been able to store all of our business files in one place, and access them from anywhere. This has helped us keep track of our contracts, invoices, etc.