The ease of use makes it simple for our staff to access their information quickly, from anywhere! I wish there were more customizable fields or options available so that we could create templates instead of having each person type in all info individually every time they log into health x's website system (which is several times per day). Having an easy way to store patient data securely would be great too - but overall this has been very helpful at streamlining processes within my organization as well making sure everyone stays up-to date w/their medical records!!