I like how easy it was to use once we got used to it! It's not very user friendly for those who are new at using this type of program but our vet techs love it because they can now do their job in less time than before. The only thing about ezvetpro is that you need to have someone with experience to help set up your system so it works best for what you want. We needed something simple for our vets and staff members to be able to enter data into easily without having to go through an IT person or admin assistant every time.