This is an entry-level camcorder. The quality is also on this level. Most good cameras have higher resolution and faster frames per second, which works much better with larger TVs. The 1080 HD level is behind the times for high quality videos. If you want to practice with a cheaper camcorder to get better at this type of camera, this would be a good option. If you want a truly modern camera that looks beautiful on a big TV screen, you need a higher quality camera. Use it for blogs or YouTube where the image quality doesn't need to be that good. In terms of customer service, I don't know about this company but they seem to be better known in Asia.