I like that it's fast, easy to use and requires no knowledge or installation - just click-and-"go". It also has low ping so lag shouldn't be an issue either! The only downside for me would have been if there was more control over server settings (you can set them in your own website though). We've used this software alongside other game hosts we had previously but now with our new host which required us to go back into each individual client computer running their respective games themselves for updates, patching etc., we realised how much better it makes things by having one centralised place where all these aspects are managed from instead.
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