We ordered our first coffee pot in September. It worked for a very short time and one side stopped working. I contacted the company and they asked me if the block was clean! After fashion they said they would replace it, but not before I photographed the cut cord. I think they thought I wasn't honest, very offensive. Finally got a new one and after a few months one site isn't working again. I won't even look for a replacement. I've had cheap coffee pots that lasted for years and worked better than this one. I even switch sides so usage is the same on each side. Don't waste your money on this poor quality product.
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