The team at Orions are very professional with great customer service skills which helps us during implementation time as well after completion! I have not encountered any problems so far but if there was something that i did find difficult it would be how much information you need for each user or role within your org structure (eg Sales Manager). My organization has benefited from this product because they can easily manage all documents related to employees/roles without having multiple applications running simultaneously like other products out here such as Sharepoint etc..