The best part of our engagement with KPI is that they have really taken into consideration how we work, what we do, and how to get us to where we need to be in order for long term success. They are genuinely interested in our organization's goals and what we want to accomplish. They are also flexible enough to take on projects that aren't their core business. We've engaged their services for multiple engagements over the past year. They're always very responsive and attentive to our needs. Nothing! They've been instrumental in helping us better understand who we are as an organization and how we operate, and have helped us prioritize initiatives and set SMART goals.