The team has been very helpful in answering my questions or helping me understand where I might be going wrong with our configuration as we migrate to this new product from another one that no longer exists (and was not so great).
They have also helped us get set up within their own system, which makes it easier when talking about features/bugs etc., since they are able use them themselves! If you're looking at moving away form an old way of doing things then definitely take advantage - there's nothing worse than being stuck somewhere while your colleagues go off getting coffee because changing something can cause havoc across multiple systems & environments!!