The claims made by the Homend online store that they are committed to offering the best service and support and continually improving their goods and services are not supported by their actual behavior. Their website is outdated and does not adapt to the changing requirements of modern users. Additionally, their customer support staff is unresponsive and unhelpful, which makes it challenging for customers to find solutions to any problems that might arise. Homend is a subpar option in comparison to rivals due to its lack of innovation and subpar customer support.