I like that it's easy to use, but also has all of your options available for you so there are no surprises when using this product! There isn't anything really bad about the system as far as functionality goes other than maybe some minor bugs here or there which can be easily fixed by contacting customer service directly through their website (which they're always quick at fixing!).
The only thing i dislike with my experience thusfar is how slow everything seems compared to what we had before switching over from another program - however, again, once contacted via email regarding any issues/bugs etc., support was very responsive & helpful. We've been able to stream live video feeds into our office lobby area without having multiple screens set up just because of the ease-of-use that comes along with this platform.