The support team has been very responsive to all of my questions or concerns since I have signed up with them over two years ago! They also helped me set-up an SSL certificate which was needed when we were doing some work at our church's website (www.crownchurchofmendocino). Their rates may seem high but their service makes it worth every penny spent in comparison to other companies out there who charge less than half as much while providing substandard services/support. If you need help setting things like domain names etc., they can do this too without charging extra fees.