The software has been used for years in our organization with no issues at all! I have recommended it when we've needed something that would work well from version 2 up through current versions 4 or 5 - they don't discontinue products but rather upgrade them so there's nothing wrong per se with this piece of equipment other than needing upgrades where available. We use the product primarily within an RMM environment; however, if not using one specifically built into their suite then ND does what needs doing just fine without too much trouble.