The best part about transdyne, besides their customer service team that really goes above my expectations for patient care in general (allowing me to work from home), was being able reach them at any time with questions or concerns regarding our customers' health plans - all via live chat! I have no complaints as far as anything specific but if you are looking for professional quality transcribing done quickly without errors then they're your people!! Highly recommend. Their prices were very competitive compared other companies we researched before deciding upon this particular one.