The ease in implementation was fantastic! I can quickly figure things like how to create forms or use reports with no training needed from our team members at all since they have been amazing throughout this process!! It is very hard for me not only as an individual but also having some clients who are new so it has made life difficult sometimes because we need more time together than what my schedule allows us (as well). We used other platforms before which were helpful although didn't offer much customization options when creating flows etc., however using martechsuites flow builder feature makes customizing them incredibly easy even without coding knowledge whatsoever by allowing drag-and drop features where ever necessary.