I like the integration with our other applications (e.g., Salesforce). It's seamless for us. Also, being able to remote in from almost any device is fantastic! The UI can feel clunky especially when using Macbooks where there aren't many touch-friendly options available. There are some nice features that make this easier than others (as opposed to just "just login remotely"). However, if you have an Office 365 account, then this makes sense since we've been doing things this way anyways. Easy access for employees who work out of home or away from regular office environments.