I have used it for more than 3 years now, and it has been very useful in keeping track of my servers. The support team is really good at responding quickly when you need them most. Sometimes there are delays in receiving updates, but that's not something I've experienced often enough to complain about. I would highly recommend giving it a try if you're looking for an easy way to keep track of your servers. We use it as a monitoring service for our virtual machines. When we find out about an issue with one of our instances, we get notified straight away via email or Slack.