I like that it's easy to set up, integrates with other systems (such as Slack), has integrations for multiple services/apps including Zapier & Intercom-all of which are useful! It also provides some basic analytics around user activity via graphs or charts but this is not very helpful in itself if you're looking at more detailed data points about their usage patterns over time.- Not much else really - just make sure your team uses one so they can benefit from all its features without having too