It is easy to use, has many features that can be used depending on your needs and there are lots of training videos available so you will get up to speed quickly. The support team is very helpful when making any changes or customizing as needed. I do not have anything negative to say about this software. If you're looking for an OSN then definitely check out hamsoo! They offer great customer service and their platform makes managing social media easier than other platforms. We've been able to connect our teams in ways we haven't before.