I like that it is easy to use as well as customizable for our needs. It has helped us streamline our process so we can better serve our customers! Nothing really. We haven't had any issues other than some minor bugs here or there but this could be due to our own lack of knowledge in certain areas. Definitely give them a shot if they have something similar to what you are looking for. They were able to customize their product to fit exactly what was needed which made things easier from an implementation standpoint.