The best thing about lightbound is their customer service! They will go above and beyond to get you what you need. Their support team has been so helpful with getting me up and running with my new server. There are some things that they could do better (like making it easier to find your way around). But overall, they have been great! I highly recommend them. I haven't used any other VPN providers besides lightbound, but if there was something I didn't like about lightbound, I would switch. We use their service when we travel, and it's always worked flawlessly. We're able to work remotely without worrying about our internet going down or having any issues while traveling.