I like how easy it was for me to use, very simple process of setting up an account with no problems at all! Nothing really bad about this program so far but sometimes when you are trying to do something or get some information from another user in chat they can be pretty slow to respond which makes communication difficult if not impossible. Great product though overall great experience using them as well! The best part by far has been their customer service team who have always made sure my questions were answered quickly and thoroughly every time without fail!