I like how easy it was to use - very user friendly! The customer service helped me solve my issues quickly and efficiently. This product has made our lives easier by making our information more accessible. We were able to get all of our files into one platform, so we could work together without having to email each other back and forth about what needed done next. It's not perfect, but with some customization (which they did offer) this would make an excellent tool for anyone who needs to store large amounts of information. Ease of access/use; no need to have several people working at once or waiting around for someone else to do their job when there are computers available.