I like that it syncs right into my gmail so i dont have to download multiple apps, and its also very easy to use. Not much dislike! The only thing is sometimes when you click send it will try and open up another window but after a few seconds it just shows your email address in the new tab. This happens almost every time though as well. Make sure this actually works before buying because if not there are plenty of other options out there. We need an effective tool to keep track of all our communication, especially since we have more than one person working at any given time. It makes things easier by having everything together and easily accessible from anywhere. Also helps us stay organized and efficient.