You Get What You Pay For. Cheap = cheap. 1) it was obviously used/used. It has stains and scratches all over. Or it was done badly. 2) This is nothing but blue egg carton foam you can buy at the store. The plastic base is flimsy and doesn't hold up vertically. Tilting your head to the side won't help if your neck hurts. 3) It also cracked as soon as I tried to use it. Shame on me I didn't do better research and see the return policy. Luckily there is at least a refund due to his glitch.
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