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Australia, Canberra
1 Level
723 Review
35 Karma

Review on Luckyway by Bryan Crayton

Revainrating 3 out of 5

Due to Luckyway's lack of attention to detail, customers have a bad experience.

Recently, I made a purchase from Luckyway, and regrettably, the experience was unpleasant. While their website might appear polished and well-organized, other aspects of their business ultimately suffered due to their lack of attention to detail. As was previously noted, their customer service is at best mediocre. Regarding my order, I made several attempts to contact them, but I never got an answer. When you are attempting to buy something from a firm, it can be difficult to feel as though your complaints are not being taken seriously. I was shocked to discover that my order was incomplete and that the products it did contain were damaged when it did finally arrive. I began to question their quality control procedures—or lack thereof—as a result of this. How could a business that specializes in tools and home improvement materials distribute its clients' goods in such a thoughtless manner? Their pricing were also more expensive than what I could get at other online merchants, I discovered. This might make sense if they offered high-quality goods and first-rate customer service, but it was obvious that this was not the case. As a result, I am unable to endorse Luckyway as a website to buy tools and home improvement goods. When there are so many better options available, their lack of attention to detail, lousy customer service, and excessive prices make them a poor choice.

Pros
  • Shop online with ease!
Cons
  • Shipping restrictions apply