Review on Metal Architect LED Desk Lamp BYB E430 - Swing Arm Task Lamp for Clamp, Eye-Care Drafting Table - Dimmable Office Light with 4 Lighting Modes, 6-Level Dimmer - Touch Control, Memory Function - Silver by Jenn Arnold

March 1, 2018 - So this is an update after my initial review below on February 22, 2018. After presenting my experience here, I was immediately contacted by BYB staff and managers to explain the issue (electronic Chart with a small batch that becomes unusable after long-term use). He explained that they solved the problem by replacing the electronic shifter with an improved version and quality control and they would send me a new replacement unit with improved shifter. The US rep then contacted me that same day (they were at the 11 day Spring Festival, hey everyone deserves a break right?) and asked for a photo of the lamp head and shipping info. Within 1 week of the problem I now have a new lamp and it is now working great on my desk. By the way, I'm also in customer service and I have to thank BYB for taking care of this issue right away. Lesson to be Learned: Nobody is perfect and we constantly strive for excellence - some companies excel at how they take care of their product and their customers! I will continue to recommend BYB lamps to all my friends and colleagues. Thanks to the BYB team!******************************************** ************************************************* ***** ****** **** Bought this lamp in July 2016 and it has been working great until yesterday. Suddenly the table lamp started blinking and then went out completely, and then the blue control knobs on top started blinking. If I turn off the lamp cord switch everything stops, when I then turn it on the blue lights on top keep flashing but I can't control the lamp. Now he's completely dead. I've just contacted the seller and need to give him time to reply - if he does reply at all (also based on the other person's experience here). Don't get me wrong, I love this lamp and have recommended it to several friends but now I think I regret it. Of course, if the seller doesn't remedy the situation very quickly, my rating will remain at 1 star. Do not buy until the seller publicly fixes this issue here!