I was struggling to get this thing to work. I've found that if I use it "upside down" so to speak, I'm more likely to grab the zip tie. I would have thought you could pull the tie down with the handles in your hand, but that would never work. If you flip the thing over so it grabs the other side of the tie, it works about 1/2 times faster. I came with no instructions and couldn't find an account number to call and ask if it was broken. Can't recommend and due to its wobbly behavior I will never use it again.
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