Review on JANSPORT Driver Size Betsy Floral by Scott Walsh

Sturdy, easy to roll, well made. Jansport has a lifetime guarantee and we will be using it for the second time. For the first time, a rigid 3-ring strap cuts through the inside of the fabric (during the school year, the strap edge constantly rubs against the backpack). This shouldn't have happened as the backpack bag was just made too small for that typical school stuff so we called on the warranty and sent it back. I thought they would fix it (sew it up) but they replaced it with a brand new one and it seems they even finished the model and made it more spacious! Now we send again, because the telescopic handle won. don't tidy up because the back kept banging when walking up the stairs with heavy books. Not really a "quality issue" (it seems like pretty typical wear and tear that a backpack can handle), but they take it back and fix it anyway (fingers crossed - seems to be the case for other users). So how can I give 5 stars when I had to fix it twice? Because just for the cost of one-way shipping, they support their products FOREVER. Both the workmanship and the design are really first class. Children can hit them and they can take it. EDIT 11/16/2016 - Shipment received from Renovation: another BRAND NEW replacement (black instead of blue but no big deal). This company really stands behind their products!