Ease of use, ability to manage multiple sites with one tool (not many tools out there that are able to do this). Not much at all as far as features go but I would like more options for managing my clients. Overall has been great so far - easy interface, very customizable when needed. It's not perfect by any means though if you want something extremely user friendly then look elsewhere. We've managed over 100 inmates now with no issues or complaints about their experience using it.- Managing inmate files- Inmate records/transactions- Communicating via email- Keeping track of time served.