The support is amazing! I have been using them since they launched in 2010. They always respond quickly to my questions or concerns. They've never failed me once with this product. As long as you're not looking to be an expert at graphic design (which it helps but isn't required), anyone can pick up how to use their software fairly easily. If you want great customer service and don't mind paying more than your competitors then go for it. For us, we get all of our prints from Printify because they do such a good job.