I bought this because of the lifetime warranty. Usually my backpacks break due to normal use. The cup holder finally failed about a week ago. I've had this for almost 2 years now and use it constantly. I use it to hold my wallet so I carry it every day. One of the zips broke after about 4 months so I believe it is defective as all the other zips are working properly. It's very hard. DO NOT BUY jansport's "SUPER BREAK" style if you want a durable backpack. I am sending it to see if they are really sticking to their lifetime policy. And one more thing, this backpack has so many pockets to organize your life!
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