I like that they understand the needs of the client, their clients are very important to them. They listen well. They have been able to deliver results within budget time frame with excellent communication throughout the project. Sometimes it can be hard for me to get work done when we have long distance relationships so my emails don't always go through when need is there. They also sometimes seem too busy to reply or take calls while working but not too bad. Give them a chance if you want great graphic designers! Great team who listens and works quickly! We needed an agency to help us put together our website. We were looking for someone local which was expensive. Then found Banziger Hug online and called them up for a free consultation - really impressed with how helpful they were. With their guidance and support we created our new site from scratch within two months!