Ruric is a company I can rely on. We have a system based on a S-BX platform that is highly configurable and we can implement with a wide variety of tools and approaches. The Ruric team is highly proactive and responsive. We haven't had to make any serious changes to what is already in the system. They have done extensive training on the tools and have been willing to work with the team to make necessary changes to the system. We have a web based system that is used in the field. We are able to make important decisions based on the data that is sent to the system. It's easy for non-programmers (like myself) as well, it doesn't force you in some certain way of thinking or coding style which helps me get my job done quickly! The UI is not very intuitive but once I learned how everything works - no problems at all :) We are solving data quality issues related with our customers' accounts by using this software from past few months now so nothing much yet :).