I like that we can see all of our employees at once in one place without having multiple screens open or windows up for each employee's screen/computer! It is convenient being able t o access everything from just 1 location now instead if going into different locations throughout my day as needed (i have 2 offices). There are some things i would change but nothing major- it works well enough so far with what they offer currently available.- not much really because there isn't anything wrong about this system other than maybe adding more features such as an ecomm solution which could be helpful when sending out emails via email addresses rather then phone numbers only etc - easy set u pupgrade process; great support team who takes time answering questions during setup & training phases even though you may need help initially getting your network configured correctly due too many devices.