I love how easy it is to use and that it's very user friendly as well. The support team is also super helpful and understanding of any issues or questions you have. I do not like how long it takes to see a bill after an invoice is sent. It would be nice if this was faster. It also isn't always accurate when it comes to invoices being paid and how much they are actually paying. This has been a great tool to help reduce our no show rates at our office while keeping up with all our patient information in one place.