I ordered this camera for my wife's birthday as she wanted a good 4K camera with good features. It arrived on time and we put everything together but found the card reader wasn't working properly. Every time I pressed the record button, the message "Error reading card" appeared. I contacted the seller to see what I could do and Alice, the shop representative, replied immediately. She said she would look into it and contact me. The next morning she informed me of a few different SD cards to try. I did a TGIS and they didn't fix the problem so she sent me a new camera to see if that fixed the problem. Unfortunately, so did he. At this point, Alice informed me that she did a little research and found that a software update might be needed. I had no idea how to do this, so Alice emailed me the file needed to update the camera and instructions on how to complete the update. I followed the instructions and it worked. We've been using the camera for a few weeks now and are very satisfied (my wife uses it mainly for ghost hunting and loves night vision). The zoom on the camera is minimal, it has about 3 zoom settings, but that's all we need. than that, so it's ok for us. The quality of the video is excellent and it comes with a wide range of attachments. After using the product for a few weeks we definitely feel it was a great purchase, especially considering the amazing customer service we received. I would definitely recommend this to anyone looking for a quality 4k camcorder that doesn't cost a lot of money.
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