The best thing about Epic is that it helps us to automate our work in every department. We can easily handle all customer queries and services from one platform. It has a good UI which makes it easy for new users to understand its features. It also offers many useful apps to enhance its functionality. I have nothing to say because everything is perfect. If you are looking for an excellent call center software, then this should be your first choice. Automation of my work has made much easier. I can now manage all calls at once without wasting time. Also, I am able to take care of multiple issues in just few seconds.