The user interface of Phishbox was easy enough that our staff could operate it independently without needing any additional support from IT personnel or higher level administrators within the organization.
We had difficulty getting some features implemented correctly in terms of how we wanted them configured but this may have been caused by not having someone with experience using these tools as well at work during setup time - so maybe they will update us after reading my comments! I like being able to send out automated emails which can be used either manually if necessary OR even set up automatic "phishy" links/emails. It's also great because when people click on those types of fake email messages you get immediate notification about what happened (whether its a link was clicked, image opened etc).