We have been using this provider for over 10 years, since we first launched our business website in 2005 - it has never let us down! They are continually improving their product to keep up with changing customer expectations & requirements. It is easy enough that even my 8 year old daughter can use them (she loves computers!). I've always found support staff very helpful when needed as well. Our main problem was speed of loading sites from being hosted by another service previously which took ages compared to other providers. Now they load quickly once again!