The platform offers me all of my needs, including hosting, billing management, customer support as well as an interface with our Salesforce org. I'm also able to communicate directly within Slack which makes everything run smoother than ever before! There's nothing that really annoys me about this service so far but if you're looking into something like this then definitely do your research first because there are many other options out there now too! We use this tool at work mainly just to host websites (Wordpress) via cloudflare or AWS services such as S3/SES etc.. Also helps us manage domain names and SSL certificates through them.