The support team is amazing! They are always willing, able & eager help you out when needed or just give advice if they see something wrong with your account/website etc.. I have never had any problems yet from all of my years using this hoster (since 2012). If there was anything i could improve upon it would be more detailed FAQs in regards what exactly can go where as far like file upload limits ect., but overall its been great so no complaints here :) We use Hostgator at work which has also worked well thus allowing us access through one portal too make life easier :P.