We used to have several of these dispensers in the office, both soap dispensers and hand sanitizer dispensers. We just bought one for our house and it only works with hand soap! Soap and hand sanitizer replacement parts are LTX-12 sized and fit snugly. Soap = green light, disinfectant = red light. After troubleshooting battery packs and another dispenser we had on hand, my husband found that the only difference was that the tip on the side of the refill is gray and white. Nothing says this on their help site spenderhelp.com which is why Gojo gets 1 star for ease of use. If you have both white and gray tip rods, you can replace the plastic housing on the rod with a gray tip one that will work.
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