I like how fast they were to respond when there was an issue with our website! They are very professional at what they do so it is easy for me to trust them fully with my business online presence. Not much but if you want someone who will always be upfront about pricing issues then this isn't your best fit as far as SEO goes. Make sure that communication from their end is clear before hiring anyone as well! We have had nothing negative come out of working together. It's been good overall since we started using them over two years ago.