The best thing about this product was it's ease of use compared to other products I have used in the past. It had all my templates already set up so I didn't need an expensive application like Fax Studio or Protonet Communications Suite (PCLS). There are some downsides though if you don’t want something very basic but do require full functionality then there may be better options out there for your needs. We were able to send documents easily from our desktop computer using virtual numbers instead of paying per document sent over regular landlines which saved us money.