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69 Karma

Review on Summit Business Associates Inc by Derek Cage

Revainrating 5 out of 5

Great resources and assistance with many troubleshooting projects

They are very knowledgeable about our industry as well as other aspects of IT such as networking/security etc..I have no complaints at this time but I will say that it would be great if they could do more training for us out-of state employees so we can become fully vested members just like those who work within 50 miles from where ever you live or your nearest branch office location! We use them to assist me manage my daily tasks since i am not an expert computer user myself nor does anyone else here know what needs doing when something goes wrong!! It's been quite helpful thus far especially because there has never once come up any issues regarding security breaches through email spamming which seems prevalent these days even though most companies seem fairly secure themselves however; nothing bad yet.

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Pros
  • Knowledgeable, experienced with all types technology in business settings along wth good followup communications via phone calls & emails (this is important) always prompt response times too ! :) also their customer service reps' attitude / demeanor makes one feel comfortable immediately upon contacting SBA inc.and having conversations over phones ,voicemail messages ect..etc...not sure how much longer sbainc should continue using voip telephone systems instead going back into land
Cons
  • There are disadvantages