I like how easy it was set up (no training needed) as well as having access 24/7 from anywhere via web browser if need arises! It's very helpful when you're out at lunch time because then there are no interruptions during work hours - great thing about this program too since we have multiple offices around our state!! Sometimes certain fields would not come across correctly so make sure your inputting things carefully but other than just checking spelling mistakes nothing really comes along negatively either which makes me happy :) Great tool overall though definitely recommend using whenever possible especially while working remotely due its ease-of use even without being present physically within office environment.