I like that it is very user friendly for end users to use as part their day-to Day job duties! It does not provide too much options or customization when creating alerts which can be helpful but also more customizable would have been nice at this time!! However these are minor issues compared with how easy they make daily tasks so seamless using my phone/computer instead having an appointment book full everyday. Very useful system especially if you need reminders about your scheduled appointments such scheduling meetings etc.. Also helps ensure compliance regarding medical record keeping rules (HIPAA). Saves us from writing down notes over &over again during long procedures saving alot valuable paper! Great product helping our business run smoothly :) Really love its features including patient access via app notifications reminding patients who missed what procedure date /time ect., The ability to view current status along side.